BlackMonk - FAQs
Have a question about using BlackMonk? We just might have the answer!
Can we customize our website if we choose a SaaS plan?
No! SaaS plans are pre-designed with standard features and design layouts. If you would like to customize your portal/website you need to choose the Enterprise Edition.
Can we change the static labels from the website?
No! You cannot dynamically change the static labels seen in the website. However you can update the header, sub-header and footer menu links from Admin CP.
How do I set up and configure my website?
Please login to your website’s Admin Control Panel to set-up your website. The Admin Control Panel link and login credentials are included in the welcome email that you received after you signed-up for a BlackMonk SaaS account. Select the Settings tab in the Admin Control panel to setup and customize your website. For information on customizing your website refer BlackMonk Help
Why do i need to designate an email account for the website?
You need to designate an email id for sending out email response to users. When people use website services they will receive auto-generated response from the designated email id.
What should be the dimensions of image files for logo and favicon?
Logo: 420px X 100px
Favicon: 16px x 16px (for desktop browsers), 114px X 114px (for mobile / tablet browsers)
How do I add Maps and Geolocation services to my website?
BlackMonk uses Google Maps to display location based information. In order to enable Google Maps please enable Google services in your website from Admin CP.
How do I integrate payment gateway for collecting online payment?
BlackMonk provides out of the box support for leading payment gateways including PayPal, Authorize.Net and Stripe. You can use any of the supported payment gateway for online payment. For detailed instructions on configuring payment options please refer Currency and Payment in Admin CP.
Does BlackMonk have in-built analytics and reports like Google Analytics? How can I link my website to Google Analytics?
Yes! BlackMonk has in-built analytics/reports that offers valuable insights on web traffic and user behavior. You can also link your website to Google Analytics.
Will my website be backed-up regularly, so data can restored?
Websites hosted on our server are backed-up every hour. The data can be restored in the event of data loss due to hacking or any other technical failure.
Can i display twitter feeds on my website?
In order to display twitter feeds on your website you need to enable and configure the twitter widget. For more information on this refer Twitter Widget Integration,
FAQs for Enterprise Edition Prospects/Clients
Does the BlackMonk platform supports other languages?
BlackMonk supports different language portals. Some portals powered by BlackMonk:
However one deployment/license is valid for one language only.
What should be the maximum size of the CSV file to be uploaded? What do I do if my CSV file is larger than the permitted size?
You cannot upload a CSV file larger than 8MB. If your CSV file is larger than 8MB, you can connect our support team to get it uploaded.
Can I transfer content from my current website to BlackMonk?
You can use BlackMonk’s CSV Import feature to bulk upload content created/published on another platform. You can also contact us for end-to-end assistance on data migration. We offer data migration as an add-on service for which you’ll have to pay a fee of $500 or more depending on quantity and diversity of content to be migrated.
Do you offer white label version of BlackMonk Enterprise Edition for resale?
Yes! We offer white label version of BlackMonk Enterprise edition. Resellers can purchase multiple 10 BlackMonk Enterprise Edition (White Label) licenses.
For how long will I receive free updates/upgrades once I purchase a license? Can I continue to receive updates/upgrades by paying an additional fee?
You’ll receive free updates/upgrades for a period of 1 year following the purchase of BlackMonk license. To continue receiving updates/upgrades you’ll have to pay an annual fee equal to 20 % of the price of license.
PS: Updates/upgrades will not work if your BlackMonk deployment has been subjected to extensive customization.
Can you integrate third party APIs like Yelp or CitySearch to enhance the functionality of the Business Directory?
Yes! This will be a customization service chargeable at $30 / hour. Following this customization you’ll not be able to install future updates/upgrades on your BlackMonk deployment.
In addition to integration with third party ad servers like DoubleClick, does BlackMonk have a native Banner Management system?
Yes! BlackMonk has a native banner management system through which you can allow advertisers to run display ad campaign on CPM (cost per impression) basis.
Can your team deploy BlackMonk on our Server?
Yes we can configure and setup BlackMonk on your server provided it complies with our hardware/software requirements as specified below.
Operating System: Ubuntu (preferred),
Cent OS Any similar Linux distribution
Framework: Django 1.4.2
Language: Python > = 2.6 , < 3
Database: PostgreSQL 8.4+ (preferred)
System Requirement: 1GHz CPU, 512MB RAM
I would like to remove the "Powered by BlackMonk" message from my website, do I have to pay for it?
Yes! You’ll have to pay a one-time fee of $500 in order to remove the “Powered by BlackMonk” message.
Can I have 3 rows of links in the top navigation section of my website?
BlackMonk allows you to create 2 rows of link in the top navigation section of the website. If you need customized top navigation with more than two rows of links, please contact our team for assistance.
Can I make my BlackMonk powered website multi-lingual?
Yes! We can customize your BlackMonk deployment for multi-lingual support. Customizations are chargeable at $30 / hour.
Can I create a multi-location (multi-city) website, which redirects user to sub-domain based on his location?
Yes! However, this is a custom feature not part of BlackMonk Enterprise Edition. Customizations are chargeable at $30 / hour.
What is the cost of building a portal: e.g. golf portal, wedding portal, niche magazine etc? How does your pricing work?
The cost building a portal includes the price of BlackMonk Enterprise Edition license plus cost of customizations chargeable at $30 / hour.
Pre Sales FAQ
What technology is BlackMonk built on? Is it PHP?
BlackMonk is built on Python Django framework and also uses web technologies like HTML5, jQuery, Bootstrap, celery etc. BlackMonk was built on Python Django framework because it is faster and more robust than platforms like PHP.
Where will my website be hosted?
Your website will be hosted on DigitalOcean servers at data centers located in USA.
Is there any limit on number of users who can access my website or register on my website?
No! Your website can be accessed by unlimited number of users and there are no restrictions with respect to number of users who can register on your website.
Can I customize various features of BlackMonk SaaS edition as per my needs?
You can make limited feature customizations from the backend control panel of your website. However, you’ll not be able to make code level changes on BlackMonk SaaS edition. If you need to make extensive customization to your website then you should consider licensing BlackMonk enterprise edition.
Is BlackMonk responsive? Will my website work on all devices?
Yes! BlackMonk powered websites are responsive and work seamlessly on computers and mobile devices. Here are some examples of BlackMonk powered website BlackMonk Showcase
Will my website be compatible with all browsers?
Your website will work smoothly on recent versions of all major browsers. Here is a list of supported browsers:
Mozilla: 3.5 and above
internet Explorer 9.0 and above
Chrome: 5.0 and above
Safari: 4.0 and above
Opera: 9.5 and above
Can I transfer content from my current website to BlackMonk?
You can use BlackMonk’s CSV Import feature to bulk upload content created/published on another platform. You can also contact us for end-to-end assistance on data migration. We offer data migration as an add-on service for which you’ll have to pay a fee of $500.
Do you offer white label edition of BlackMonk SaaS application for reselling?
No! BlacKMonk SaaS Edition is not available for resale. For resale, we offer white label version of BlackMonk Enterprise edition. Resellers can purchase 10 BlackMonk Enterprise Edition (White Label) licenses for $25,000.
CSV Bulk upload
I imported content to my BlackMonk website via CSV upload, however the content is not visible on the website. What is the problem?
This happens when the format of the CSV file does not match with the required format, please re-organize your CSV file and try again. If the problem is not resolved contact support for assistance.
I am unable to bulk upload content via CSV file,what should I do now?
You are either uploading a file larger than 25MB, or the format of your CSV file does not match with the required format. If you are sure that your CSV file is consistent with all the requirements, and if you are still unable to upload it please send the CSV file to us and we will upload it for you.
How do I import content from another publishing system to my BlackMonk website?
For quick migration of content from your existing platform to BlackMonk, you can bulk upload content in a CSV (comma-separated values) file format. You can bulk upload content to articles, Business directory, Classifieds and Events section of the website. For more instructions on this refer Bulk Upload via CSV
How to bulk import articles by uploading a CSV file?
Login to Staff Control Panel > Articles > Upload CSV. Download Sample CSV file and use it as a reference for generating a CSV file for upload. Please ensure that the format of your CSV file is identical to our Sample file. Next, click Upload, select your CSV file and click Ok.
Does each article have to be custom formatted, or global formatting settings are applied to all articles?
Each articles need to be formatted by the author or editor. The WYSIWYG editor provides full range of formatting options to help you format each article the way you want.
How do I view traffic reports for individual articles?
Login to your website’s Staff Control Panel, and switch to Articles tab. Select the Settings icon against any article, and select View Stats to see traffic reports an individual article.
How many articles can be featured on homepage of the website?
You can feature 8 articles on the website homepage.
Can articles be scheduled for publishing on future date?
Yes! You can schedule article for publishing on future date.
Can images be added to an article?
Yes! It is advisable to ensure that the size of image files is less than 5MB, so pages can load faster.
What do you mean by Commercial and Non-Commercial articles?
Commercial articles are paid article submissions where user pays the publisher to get his content published on the website. Commercial articles are created for promotional intent. Press release, advertorials and reviews are different types of commercial articles. Non-commercial articles are articles submitted by users who wish to share news, ideas, or opinion with readers. A non-commercial article can be submitted without paying anything to the publisher.
How to bulk import events by uploading a CSV file?
Login to Staff Control Panel > Events > Upload CSV. Download Sample CSV file and use it as a reference for generating a CSV file for upload. Please ensure that the format of your CSV file is identical to our Sample file. Next, click Upload, select your CSV file and click OK.
How can I enlist a new event venue?
To enlist a new venue go to Admin Control Panel > Settings > Venues
Can I associate an event with multiple categories?
Yes! While adding an event you can select multiple categories, so users will be able to see the event on respective category pages.
Can I sell event tickets on my website?
No! You cannot sell tickets directly from your website. However, on every event listing you can provide the URL of the ticket booking website.
Can I add a recurring event like weekly seminar, quarterly conference etc?
Yes! While adding an event you can make it recurring based on month, week, days to display the event.
I am unable to add an event because the venue I entered is not valid?
When adding an event you can only select venues that have been listed by the admin. If you wish to add a new venue you can do it from Admin Control Panel > Settings > Venues
What should be the maximum size of image file to be uploaded as cover image?
While uploading a cover image please make sure that the size of the image file is less than 5MB.
Banner Ads FAQ's
Is there any limitation to upload banners?
Yes! You can upload unlimited banners in your website, The banners will change based on every refresh made to the webpage.
Can we add custom banner zones in the website ?
No! You cannot change or update the banner zones or their sizes in the entire website.
What are the image formats does BlackMonk banner ads accept?
BlackMonk supports JPEG, PNG and GIF
What are the various sizes of banners does BlackMonk Accept?
We have four different zones in BlackMonk where you can promote your banner ads. Top banner( 728*90px) , Right banner ( 300*250px ), Bottom right banner (300*250px ), Bottom banner (728*90px ).
Why do some banners ads get blocked?
While adding a banner the advertiser is asked to pay for a specific number of impressions. Once a banner receives the preset number of impressions, it is automatically blocked.
Can I make a banner ad appear on all pages of the website?
Yes! While adding a banner ad, you can either make it visible in specific sections of the website or choose the ‘Global’ option to display it on all pages of the website.
Business Directory FAQ's
How can users renew their business directory subscription?
When directory subscription is about to expire, the owner of the listings receives an automated email containing instructions for renewal of subscription.
How can I respond to enquiries submitted by users?
In order to respond to a business enquiry, copy the contact details provided in the enquiry and connect with the enquirer via phone or email.
How can I view enquiries submitted by users through the contact form on each business listing?
Go to Staff Control Panel > Business > Manage Enquiries to view enquires submitted by users through the contact form provided on each business listing.
What is ‘click through’?
When user clicks on a business listing and views the detailed listing page it is counted as a click through.
What is an ‘impression’?
When a listing is viewed by user on category/sub-category page or in search results it counts as an impression.
How do I view traffic reports for individual business listings?
Login to your website’s Staff Control Panel, and switch to Business tab. Select the Settings icon against any business listing, and select View Stats to see traffic reports of a specific listing.
How to backup the business directory?
The CSV export feature allows you to extract all or selected business listings in CSV format. You can select listings by date, type (free, sponsored or featured), status (published, pending, rejected, blocked etc.) and category. You can choose to sort the listings from newest to oldest or vice versa.
While importing business listings via CSV upload feature, how do I import related images?
As per the format prescribed in the sample CSV file, you can add image URLs while preparing your CSV file, This will ensure that related images are imported along with content.
How to bulk import business listings by uploading a CSV file?
Login to Staff Control Panel > Business > Upload CSV. Download Sample CSV file and use it as a reference for generating a CSV file for upload. Please ensure that the format of your CSV file is identical to our Sample file. Next, click Upload, select your CSV file and click Ok.
Some business listings published on my website are marked as ‘Claimable’, what does this mean?
Business listings created by a staff member can be made claimable. When a listing is made claimable, the owner of the business can take ownership of the listing. Claiming a listing allows the user to edit and manage the listing.
Can I allow users to download (brochure, price list etc) from the business listing?
Yes! Downloadable files can be attached while adding a business listing. Only PDF files and Word Documents can be attached to a business listing.
While adding a business listing, how do I accurately mark the business’s location on the map?
While adding a business listing you don’t have to manually locate the address on the map. The map pointer is automatically positioned based on the addressed and zip code entered by you.
How do I create a new channel?
Your BlackMonk website comes with pre-defined set of channels. You can enable and configure channels as and when you like.
What is a channel?
Channel refers to a subject-specific section of your websites where related content from various sections like articles, photo gallery, business directory etc are aggregated. For example a lifestyle channel displays lifestyle related articles, events, photos and business listings.
How are contest/sweepstake winner selected?
Winners are selected based on the Award points allotted to users for sharing their contest entry on social networks. Specify number of points to be awarded for each mode of sharing and the winner is chosen based on the points.
What is are contests?
When user enters a contest he gets a chance to win a reward by answering the contest question correctly.
What are Sweepstakes?
When user enters a sweepstake he gets a chance to win a reward. Winners of sweepstakes are selected randomly without the need for answering a question or performing a task.
Who pays publisher’s commission?
While submitting a deal, merchants can set a commission rate within a specified range. The commission amount is paid by the user at the time of buying the deal from the website, and the merchant is not required to make any payment to the publisher.
How can merchant process voucher redemption?
When a user presents voucher at merchant outlet, merchant is required to verify the authenticity of the voucher through the voucher verification system (the URL of the voucher verification system will be emailed to you once the deal is approved). Once the voucher is verified, you can offer the product(s) or service(s) promised in the deal and charge the due amount as specified on the voucher.
How much does user have to pay when buying a voucher?
At the time of buying the voucher from the website, the user will be required to pay an amount computed as per the commission rate set by the merchant. This amount is retained by the publisher.
How does deal work?
Once your deal is live, users will be able to buy vouchers by paying a percentage of the discounted price applicable on the voucher. The amount paid by user at the time of buying the deal is retained as publisher’s commission and the rest is paid (by user) directly to the vendor at the time of redeeming the voucher.
How will i know if somebody has purchased a deal from my website?
You will receive an email if you have configured the email id in the Admin settings to automatically receive email notifications.
How do I track voucher sales?
Go to Staff Control Panel > Deals > Vouchers to view log of vouchers sold through your website.
How is revenue shared between publisher and merchant?
While adding a deal merchant can set a commission rate (within the range specified by the publisher). When user purchases a deal voucher he is required to pay equivalent to the commission rate (which is retained by the publisher), and the remaining amount is directly paid to the merchant at the time of redeeming the voucher.
Photo Gallery FAQ's
Can I add flickr photos when creating a photo gallery?
Yes! In order to be able add photos from flickr, you need to generate Flickr API key for more information on this refer Flickr API configuration
Video Gallery FAQ's
Can I add Youube videos to the website?
Yes! You can add YouTube video’s to the website’s video gallery once you’ve configured the Google Services API. For more information on this refer YouTube/ Google Settings
Can I add Vimeo videos to the website?
Yes! You can add vimeo videos to the website’s video gallery once you configured the Vimeo API. For more information on this refer Vimeo API integration
Social Integration FAQ's
How can i display twitter feeds on my website?
In order to display twitter feeds on your website you need to enable and configure the twitter widget. For more information on this refer Twitter Widget Integration
How to add facebook like box to the website?
To display FaceBook like box on your website go to Admin Control Panel > Settings and enter the URL of your Facebook page. For more information on this refer Facebook Like Box